Returns and Exchanges

If I buy something from SRS International Direct, can I return and exchange the product?

The answer is Yes.  In rare cases, that we receive a product that doesn’t work out the way we had hoped.  SRS International Direct takes pride in our products and the services we provide.  Also, if you are not 100% satisfied with your purchase, please contact us for Returns and Exchanges to the address below within 30 days of shipment.

At SRS INTL Direct, customer satisfaction is our top priority.  In addition, we do understand that sometimes returns and exchanges may be necessary, and we are here to assist you through the process. Kindly review our Returns and Exchanges Policy outlined below:

Eligibility for Returns and Exchanges

  • Products purchased directly from SRS INTL Direct are eligible for returns and exchanges.
  • We do not accept returns or exchanges for products purchased from third-party retailers or resellers.   Furthermore, kindly consult the respective retailer’s return policy in such cases.
  • Any products received damaged due to shipping or shipping errors must be reported immediately.

Timeframe for Returns and Exchanges

  • Our policy allows for returns and exchanges within 30 days from the date of purchase.
  • After 30 days, unfortunately, we cannot offer you a refund or exchange.

Conditions for Returns and Exchanges

  • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
  • The return or exchange should include all the accessories, manuals, and other items that came with the product.
  • Products that are damaged, altered, or not in their original condition may not be eligible for returns or exchanges.
  • RMA form must be filed as many products can be customized specifically to the customer’s needs and requirements.  In addition, specify all order information on the RMA so we can process the order quickly.
  • The product must be in its original package, re-saleable condition with proof of purchase for refund or exchange.
  • Please note there is a 15% handling & restocking fee which will be applied to your credit.  Additionally, in customized cases, Returns and Exchanges won’t be accepted.  Return shipping charges are the sole responsibility of the customer.

Return and Exchange Process

  • To initiate a return or exchange, please contact our customer support team within 30 days of purchase.
  • Provide your order details and a brief explanation of the reason for the return or exchange.
  • Our customer support team will guide you through the necessary steps and provide you with a return authorization.
  • We maintain a “No Questions Asked” return policy for our Catalog Distribution products. Furthermore, all shipping, handling other extraordinary costs of return are charged to you.  Moreover, please begin your returns process by filling out our easy returns order form which can be found here

To qualify for our “No Questions Asked” return policy, the following conditions must be met

  • The Item was shipped and invoiced directly by us.
  • The item was received within the last 30 days.
  • The Item was not damaged during shipment.
  • All original boxing and crating are required
  • The part is a standard distributed catalog item, was not specially ordered, and is not either a specially engineered or a “manufactured to print” product.
  • All the manuals / inserts are required with the return

Shipping the Return or Exchange

  • Customers are responsible for the shipping costs associated with returning or exchanging the product.
  • We recommend using a trackable shipping service to ensure the safe return of the item.
  • In case of an exchange, the replacement product will be shipped to you free of charge.


  • Once we receive and inspect the returned item, we will send you an email notification about the refund status.
  • If approved, a refund will be credited back to your original method of payment within a reasonable timeframe.

Non-returnable Items

  • Certain products, such as downloadable software, gift cards, and perishable goods, are non-returnable.
  • We cannot accept returns for these items, except in cases of manufacturing defects.

Faulty or Defective Products

  • If the product you received is faulty or defective, please contact our customer support team immediately.
  • We will assist you in resolving the issue by providing a replacement or refund as deemed appropriate.

We reserve the right to update or modify this Returns and Exchanges Policy at any time without prior notice. It is advisable to review this policy periodically.

If you have any further questions or require assistance, please don’t hesitate to reach out to our customer support team. Finally, we are here to help!

Sincerely, SRS INTL Direct

See Returns and Authorization Form

For any other concerns pls Contact SRS