If I buy something from SRS International Direct, can I return and exchange the product?
The answer is Yes. Sometimes we get a product that doesn’t work out the way we had hoped. SRS International Direct takes pride in our products and the services we provide. If you are not 100% satisfied with your purchase, please contact us for Returns and Exchanges to the address below within 30 days of shipment.
RMA form must be filed as many products can be customized specifically to the customers needs and requirements. Pls specify all order information on the RMA so that we can process the order quickly.
Product must be in original package, re-saleable condition with proof of purchase for refund or exchange.
Please note there is a 15% handling & restocking fee which will be applied to your credit. In customized cases Returns and Exchanges wont be accepted. Return shipping charges are the sole responsibility of the customer.
Any products received damaged due to shipping or shipping errors must be reported immediately.
Returns and Exchanges
We maintain a “No Questions Asked” return policy for our Catalog Distribution products. All shipping, handling and other extraordinary costs of return are charged to you. Please begin your returns process by filling out our easy returns order form which can be found here
To qualify for our “No Questions Asked” return policy, the following conditions must be met:
- Item was shipped and invoiced directly by us.
- The item was received within the last 30 days.
- Item was not damaged during shipment.
- All original boxing and crating is required
- The part is a standard distributed catalog item, was not specially ordered, and is not either a specially engineered or a “manufactured to print” product.
- All manuals / inserts are required with the return
For any other concerns pls Contact SRS